Delivery Details

If no one is home when UPS or FedEx delivers your order, they will generally leave a card with further instructions.
Please note, due to size restrictions we are unable to deliver to post boxes.

Dyson.com Standard Delivery

Upright vacuum cleaners Canister vacuum cleaners Handheld vacuum cleaners Air Multiplier™ fans	Shipped via UPS ground from Roselle, Illinois (Northern Illinois) or via FedEx Ground from Dupont, Washington (Northwestern Washington)
Remanufactured vacuum cleaners (Online Store Special Offers) Tools and spare parts	Shipped from Buffalo, NY USPS for smaller packages under one pound UPS for larger packages over one pound

Most in-stock items will arrive on your doorstep 3-10 business days after placing your order.

Vacuum Cleaners and Air Multiplier™ fans

The shipping cost of your vacuum cleaner and/or Air Multiplier™ fan is free of charge when ordering from the Dyson.com Online Store.

We aim to deliver items that are in-stock within 3-7 business days in the continental United States. Please note that there are a small number of zip codes where we will not be able to deliver to within this time frame.

Tools & toolkits

The shipping cost of all tools and toolkits is free of charge when ordered from the Dyson.com online store between 12.01 a.m. EST May 13, 2013 and 11.59 p.m. May 31, 2013.

Spare parts and repair parts

All spare part orders will incur a $7.95 shipping and handling charge. Orders will be delivered within 7-10 business days upon receipt of your order, subject to availability.

Tools and spare parts are shipped from Buffalo, NY.

If no one is home when UPS delivers your order, they will generally leave a card with further instructions. Please note due to size restrictions we are unable to deliver to post boxes.

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. The Contact Center is available between the hours of:

7am – 9pm (CST) Monday to Friday
9am – 6pm (CST) Saturday and Sunday

To receive a full refund for an item purchased from Dyson, please follow these three steps:

Call the Contact Center to initiate your return.
Package the item(s) to be returned in the original Dyson packaging.
Send your returned product(s) to Dyson Direct within 30 days of purchase. Unauthorized or COD returns will not be accepted. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Please allow 4-8 weeks for return processing.

30 Day Money Back Guarantee

Please note that all products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Customer Service Helpline

If you have questions please contact the Dyson Customer Care Center 7 days a week at: 1-866-MY-DYSON or (1-866-693-9766.)

Monday to Friday: 7am - 9pm (CST)

Saturday & Sunday: 9am - 6pm (CST)

Dyson proves no loss of suction and pick up performance using results from IEC60312 Cl 2.2, 2.3, 2.8, 2.9, ASTM F2607, F608 and F558, and DTM755 - an independently conducted Dyson test. Dyson proves Dyson’s most advanced cleanerhead technology and engineered to pick up more dirt based on the results of IEC 60312 Cl 2.2, 2.3, 2.8, ASTM F2607, F608 and F558, and DTM 755- an independently conducted Dyson test. ASTHMA & ALLERGY FRIENDLY and the ASTHMA & ALLERGY FRIENDLY LOGO are Certification Marks and Trademarks of ALLERGY STANDARDS LIMITED. AAFA is a Registered Trademark of the ASTHMA AND ALLERGY FOUNDATION OF AMERICA.The following Dyson uprights on Dyson.com have been certified Asthma & Allergy Friendly™: DC14, DC17, DC22, DC23 Turbinehead, DC24, DC25 and DC28. The tools that come with Dyson vacuums are not yet certified as Asthma & Allergy Friendly™.